Terms of service

Effective [FOUNDER TO CONFIRM: effective date]

Who we are

Codestamp is run by [FOUNDER TO CONFIRM: legal entity name], [FOUNDER TO CONFIRM: registered address]. In these terms, “we” and “us” mean that company, and “you” means the person or business that signs up. By creating an account or using Codestamp, you agree to these terms.

What Codestamp does

Codestamp makes QR-style barcodes in the GS1 Digital Link format for your products, and runs the web address behind each one. When someone scans a code, we send them to the destination you chose. Your account can also host a simple product page for a code to point at.

Codestamp is an independent tool. GS1 Digital Link is a standard published by GS1. Codestamp isn't affiliated with or endorsed by GS1. Our Verify reports show you what we checked. They are not a certification or an approval from GS1.

Your account

• You sign in with a magic link sent to your email or with Google. You can also turn on two-step sign-in in your settings.
• Keep your sign-in secure. You're responsible for what happens under your account, including by anyone you give access to.
• Give us a real email address that you can read. We send account and billing notices there.

What you can and can't point a code at

A printed code can't be recalled, and anyone can scan it. So the destination matters. You agree not to point a code, a product page or a link at anything that:

• is a phishing, scam or fraud page, or hosts or spreads malware or other harmful software;
• is illegal where the person scanning it lives, or where you sell the product;
• infringes someone else's rights, or you don't have the right to show; or
• tricks people about where the code leads or who is behind it.

You also agree not to attack, overload or scrape Codestamp, and not to work around your plan's limits. If you see something on a Codestamp link that breaks these rules, tell us at abuse@codestamp.io.

When we suspend a link

Once a day we check where every active link points against Google Web Risk, a list of unsafe web addresses. If a destination is flagged, we turn that link off automatically and email you. Anyone who scans the code sees a “no longer available” page until you point the link at a safe destination and turn it back on from your dashboard. We don't wait for your reply first, because scanners are the ones at risk.

We can also suspend a link, remove content, or close an account that breaks these terms or puts other people at risk. If you think we got it wrong, email hello@codestamp.io and we'll look again. Check the destination first, since an expired or hijacked domain is the most common cause.

Your GTINs and your destinations are your responsibility

• A GTIN (your product's barcode number) is licensed to you by GS1. We don't sell GTINs and we aren't your GS1 agent. You're responsible for holding a valid license for every GTIN you enter.
• Demo GTINs and demo codes are for trying Codestamp. They are marked as demos and are not for products you sell.
• You're responsible for what your destinations show and for changing them carefully. Once a code is printed, changing its destination changes it for every package already out there.
• If you use your own domain, you're responsible for keeping it registered and its DNS pointed correctly. If you remove it, codes already printed with it are yours to deal with. We warn you before you remove it, and we hold the name back from other accounts for 18 months afterwards.
• Whether a retailer or marketplace accepts a code is up to them, not us. We can't promise a code will scan on every device, on every surface or at every print quality.

Plans and billing

Free is free. Starter and Growth are paid subscriptions, billed monthly or yearly. Current prices and limits are on the pricing page. Each plan has a hard limit on what it includes, and we don't charge overage fees. When you reach a limit, we ask you to upgrade instead.

• Payments are handled by Stripe. Your card details go to Stripe, not to us. You can manage or cancel your subscription from your billing page.
• Subscriptions renew until you cancel.
• Taxes and refunds: [FOUNDER TO CONFIRM: tax and VAT treatment, and refund policy]
• Price changes: [FOUNDER TO CONFIRM: how much notice we give before changing prices]

If you cancel or stop paying

Your printed codes shouldn't break because a card expired. So when a paid subscription ends, is cancelled, or stops being in good standing (for example, a payment that fails), your account moves into a read-only grace period of 12 months.

• During grace, your codes keep sending people to their destinations. You can still sign in, view your analytics, run Verify, resubscribe, download your data and delete your account. You can't create or change products, links or other content until you resubscribe.
• We email you 30 days before the 12 months are up, and again 3 days before. Resubscribing at any point ends the grace period and restores editing. A later lapse starts a fresh 12 months.
• After 12 months, your account is marked frozen. Editing stays off until you resubscribe. Today our systems don't switch off scanning at that point. [FOUNDER TO CONFIRM: what we commit to after the 12 months, including whether and when we would ever stop serving codes for a frozen account, and how much notice we would give]

Deleting your account

You can delete your account from Settings, on any plan, including during grace. Deleting has a 30-day window:

• When you confirm, we cancel your subscription so nothing more is charged. Nothing is deleted yet. Your codes keep working and you can still sign in and download your data.
• You can cancel the deletion at any time inside the 30 days. A cancelled subscription isn't restored, so you would need to subscribe again.
• After 30 days, we delete your products, links, landing pages, scan history, and other account data. Codes you already printed stop working. What we keep, and why, is in our privacy policy.

Your content and ours

You keep ownership of what you upload or enter, such as product details, images and logos. You give us permission to store it and show it as needed to run Codestamp for you, including on the pages your codes lead to. We keep ownership of Codestamp itself. You can download your data at any time from your settings.

Disclaimers and limits on our liability

We work hard to keep Codestamp running and correct, but we provide it “as is”. We don't promise it will be uninterrupted or error-free, or that every code will scan or be accepted by every retailer. Codestamp is not legal, regulatory or compliance advice.

To the extent the law allows, our total liability to you for anything connected to Codestamp is limited to [FOUNDER TO CONFIRM: liability cap amount and how it is calculated], and we aren't liable for indirect or consequential losses, such as lost sales or the cost of reprinting packaging. [FOUNDER TO CONFIRM: what these limits do not cover, as required by law where you sell]

Changes, law and contact

• Changes to these terms: [FOUNDER TO CONFIRM: how we announce changes and how much notice we give]
• Governing law and where disputes are heard: [FOUNDER TO CONFIRM: governing law and jurisdiction]
• General questions and privacy requests: hello@codestamp.io
• Abuse reports: abuse@codestamp.io