Codestamp

Support

Get in touch

Email us for help with your codes, your account, billing, or your data. Reporting a code or page that looks wrong goes to a separate address, below.

Help, billing, privacy and data requests

Questions about a code, a domain, or your plan. Invoice or payment problems. Asking for a copy of your data, or for it to be deleted (you can also do both yourself under Settings, Your data).

hello@codestamp.io

What to include

A few details in your first message save us a round of questions.

  • The product’s GTINThat is the barcode number, the digits printed under your UPC. It tells us exactly which code you mean.
  • What you were doingFor example, "changing where a code points" or "connecting id.yourbrand.com".
  • What you expected to happenAnd what happened instead. Screenshots are welcome.

Please don’t send passwords or card numbers. We never need them.

Report a malicious or misleading code or page

If you scanned a code made with Codestamp and the page it opened looks harmful, fake, or misleading, tell us. Include the page’s address from your browser and what looked wrong.

abuse@codestamp.io

Looking for an explanation first?

Our guides cover the questions we hear most, in plain English.

How we use cookies

We use a small analytics tool to see which pages and features get used, so we know what to fix and build next. If you came here from an ad, saying yes also lets us tell that platform your signup happened. We never sell this data or use it to track you across other sites. You can change your mind anytime. Read our privacy policy.